Last updated: September 2026
Urban Massage & Spa ("we", "us", "our") operates urbanmassagespa.com and our spa location in Doha, Qatar. This Privacy Policy explains what information we collect when you use our website or book a treatment with us, how we use it, and the choices you have.
Information We Collect
We only collect what we need to manage your booking and respond to your enquiries. When you fill in our booking form or contact us, we may collect:
- Your name
- Phone number
- Email address
- The service, date, time and any notes or preferences you provide (for example, therapist gender preference or focus areas)
We do not collect or store any payment card details through our website — all payments are made in person at the spa.
How We Use Your Information
- To confirm, manage and follow up on your booking
- To respond to questions sent via WhatsApp, email or our contact form
- To send you booking-related updates (for example, a confirmation or a reminder)
- To improve our services based on feedback you choose to share with us
We do not use your information for automated marketing without your consent, and we never sell or rent your personal information to third parties.
How Booking Information Is Sent
When you submit the booking form on our website, your details are sent directly to us via WhatsApp or email — whichever option you choose — using your own device's WhatsApp or email application. We do not store booking submissions in a database on our server.
Cookies & Analytics
Our website may use basic, privacy-respecting analytics tools (such as Google Analytics or Google Tag Manager) to understand how visitors use our site, so we can improve it. These tools may use cookies to collect anonymised usage data such as pages visited and general location (city-level). This data is not linked to your name or contact details.
Third-Party Links
Our site links to third-party services such as WhatsApp and Google Maps. These services have their own privacy policies, and we encourage you to review them — we are not responsible for how third-party services handle your information.
Data Retention
We keep booking-related communication only as long as reasonably needed to provide our services and meet any legal or accounting requirements, after which it is deleted.
Your Rights
You can ask us at any time to tell you what information we hold about you, correct it, or delete it. To make a request, contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. The "Last updated" date at the top of this page shows when it was last revised.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out:
- Email: admin@urbanmassagespa.com
- Phone / WhatsApp: +974 7007 3194
- Address: Building 272, Street 330, Zone 43, Al Hilala St, Doha, Qatar